Returns and Exchanges
Product(s) can be exchanged/returned to our Warehouse within 14 days from the date of delivery.
Please note:
The product must be unused.
All tags must be intact.
Packing should be in original condition.
Invoice must be attached.
Note:
Products bought on sale are NOT eligible for exchange.
Color variation due to lighting or monitor settings is not a valid reason for exchange.
Any extra fabric or patches used in shoots will only be provided if mentioned in the product description.
Local Orders (Within Pakistan)
Size exchange of full-priced items is allowed (if stock is available) by sending the product back to our warehouse via local courier within 14 days of delivery.
➤ Return courier charges are not covered by SMG Family Florals.Exchange for a different item is allowed on full-priced items only by sending it back via local courier within 14 days.
➤ Any price difference and courier charges are to be paid by the customer.If you receive a wrong or defective item, we offer a free pickup service. Alternatively, you may return the item yourself once our representative approves your claim, and we will issue store credit to cover the courier charges.
➤ Claim must be made within 14 days of delivery.
➤ Replacement process may take up to 3 weeks, depending on stock availability.No courier reimbursement is provided unless requested by our representative.
Please follow washing instructions strictly.
➤ For unstitched fabric, pre-soaking and drying is advised to avoid shrinking.The current exchange rate will apply on all refunds/exchanges.
If the returned item goes on sale, compensation will be based on the sale price, not the original price.
After return assessment, you may be offered an exchange or store credit (e-currency – usable ONLINE only), subject to availability.
Contact our customer service team via:
WhatsApp: 213-301-5727
Email: info@smgfamilyfloral.com
International Orders
We do not offer Return and Exchange on any International orders.
If a defective/damaged item is received, a replacement will be sent after verification.
If the same product/size is unavailable, a full store credit or refund will be offered.
Discrepancies must be reported within 14 days of delivery. No claim will be entertained afterward.
Current exchange rate will apply on refunds.
If returned item goes on sale, compensation will be based on the sale price.
SMG Family Florals reserves the right to limit returns or exchanges if abuse is detected.
Contact our customer service team via:
UAN/WhatsApp: 213-301-5727
Email: info@smgfamilyfloral.com
Refund Policy
We have a No Refund Policy. Refunds may be allowed only in exceptional cases (e.g., out-of-stock or defective products).
Refunds are credited back to the original payment method within approximately two weeks of processing.
Depending on your bank, it may take up to two billing cycles for the refund to appear on your statement.
Shipping and handling costs are non-refundable.
We will not process refunds if the customer refuses to accept the parcel. Instead, store credit (usable online only) will be issued after the parcel is returned to our warehouse.
If only part of a paid order is out of stock, a partial refund will be issued. If the entire order is cancelled, a full refund will be processed within two weeks.
Current exchange rate will apply on all refunds.
Authenticity
SMG Family Florals is not responsible for items purchased from unauthorized sellers or individuals.
We strongly recommend placing orders only from:
Our official website: www.smgfamilyflorals.com
Our official SMG Family Florals outlets
We do not support purchases made via Facebook, Instagram pages, or unauthorized resellers.
