Shipping Policy
At SMG Family Floral, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy explains how we handle delivery times, shipping charges, order tracking, and related information.
By placing an order on smgfamilyfloral.keachgroup.com, you agree to the terms outlined below.
Processing & Delivery Time
Orders are processed within 2–3 business days after confirmation.
Delivery time may vary depending on your location and the courier’s schedule, typically taking 3–7 business days within Pakistan.
For custom or pre-order floral items, please allow additional time as mentioned in the product description.
Shipping Charges
Standard shipping charges apply based on your delivery location and order size.
Occasionally, we offer free shipping promotions — these will be clearly mentioned on our website.
All applicable delivery charges will be displayed at checkout before you confirm your order.
Order Tracking
Once your order is shipped, you will receive an email or SMS with tracking details.
You can use this tracking number to check your shipment’s current status via the courier’s website.
Address Accuracy
Please ensure that all shipping information (name, address, phone number) is entered correctly.
Orders with incomplete or incorrect addresses may be delayed.
SMG Family Floral is not responsible for lost packages due to incorrect delivery details provided by the customer.
Delays & Unexpected Issues
Delivery delays can occur due to weather, public holidays, or courier issues.
In rare cases, if your parcel is lost or delayed beyond 10 working days, please contact us at the details below for assistance.
International Shipping
Currently, we deliver within Pakistan only.
For international delivery requests, please contact us directly — we may arrange special shipping options upon request.
Damaged or Missing Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will review the issue and arrange a replacement or refund as per our return policy.
Contact Us
For any shipping-related questions or concerns, you can reach us at:
Phone: 0323-2070369
Email: support@smgfamilyfloral.keachgroup.com
Website: https://smgfamilyfloral.keachgroup.com/
