Privacy Policy
We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information.
At SMG Family Floral, we are committed to maintaining the trust and confidence of our customers. This Privacy Policy explains how we collect, store, and use the information you provide when visiting or shopping from smgfamilyfloral.keachgroup.com.
By using and shopping from our website, you are accepting and consenting to the practices described in this Privacy Policy and our Terms & Conditions.
What Personal Information Do We Collect and How?
SMG Family Floral collects personal information in several ways when you place an order, register for an account, or subscribe to our updates.
By registering or placing an order, you consent to the collection of your personal data.
Information we may collect includes:
Your full name
Email address
Phone number(s)
Home, shipping, and billing addresses
Payment method details (via our secure payment partners)
Note: We never store or share your complete credit/debit card details. All transactions are securely processed through our payment service provider’s encrypted system.
How We Use This Information and Who It May Be Shared With
We use your personal information to:
Process and deliver your orders
Provide a personalized shopping experience
Communicate important updates related to your orders or account
Improve our products, services, and website experience
Your personal data may be shared with:
Delivery partners to fulfill your order
Payment gateways for secure transactions
Fraud prevention and credit agencies, if required for verification
We do not sell or rent your personal details to any third-party marketing companies.
We may share non-personal data (like total site visits, sales stats, or user trends) with third parties, but none of this includes personally identifiable information.
Marketing: Opt-in and Opt-out Options
When registering or subscribing, you may choose to receive:
Email alerts for promotions, offers, and new arrivals
SMS notifications about seasonal discounts or floral events
You can opt out of these communications at any time.
Marketing Communications
Each promotional email we send includes a quick unsubscribe link at the bottom.
You can also manage your preferences anytime by:
Logging into your account and updating your email settings
Or contacting us directly:
Phone: 0323-2070369
Email: support@smgfamilyfloral.keachgroup.com
Accessing or Updating Your Personal Information
If you believe your personal information is incorrect or outdated, you can:
Log in via the “Sign In” option on our homepage
Visit your “My Account” section to edit details such as name, email, or address
Update saved shipping or billing information
If you prefer, you can email us directly at
support@smgfamilyfloral.keachgroup.com and we’ll update your details manually.
Safeguarding Your Personal Information
We take every reasonable measure to maintain the security, integrity, and privacy of the data you share with us.
Our website uses SSL encryption (Secure Socket Layer) to ensure that your data is protected during transmission.
We also ensure that our third-party service providers (such as payment gateways and couriers) comply with strict data protection standards.
Questions or Complaints
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us via:
Email: support@smgfamilyfloral.keachgroup.com
Phone: 0323-2070369
Website: https://smgfamilyfloral.keachgroup.com/
